On a systematic scheduled basis, Convergint Technologies provides control system preventive maintenance services for specified components.  Maintenance visits will be scheduled in accordance with the frequencies outlined in the program.  All preventive maintenance tasks will be performed in accordance with manufacturer’s recommendations, and will address areas that can adversely affect system performance.  This will include predictive maintenance tasks and be performed in conjunction with diagnostics, data-base backups, and calibration.

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Maintaining a system database ensures system integrity remains at optimal level after the original system installation and commissioning.  Database service is scheduled to coincide with program level maintenance frequencies. Database services include 1) Graphic, point and program database backups, 2) Standard & custom report set-up and report generation, 3) General head-end system database and network diagnostics. This valued service helps to ensure that the system maintains continuous operation and is fully backed-up in the event of loosing database information.

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On-line service is the first-line response to identify and resolve systems deficiencies and emergency breakdowns. On-line service gets trained experts on your problem within minutes of a call. Most system problems and emergencies can be trouble-shot and corrected on-line in the shortest possible time frame. If on-site service is required rest assured the right technician with the correct parts is on the way to minimize any downtime.

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Convergint Technologies provides customers a comprehensive Building Automation software upgrade plan that allows them to keep pace with all software revisions and advancements as they are made available by manufacturers. Such upgrades will keep installed system operating with the latest technology and at peek performance. Software upgrades typically occur annually, however many times they have been released several times throughout a given calendar year.

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The Emergency Service and Repair Labor option include labor for emergency service calls and component repairs.  As a Support Program customer, our customers can have their service related calls prioritized as “Emergency.” Emergency response means that Convergint will respond to your requests on-line or on-site within four hours of your service call request 24 hours a day, seven days a week.

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With this option, material will be provided to replace field devices and control equipment that has failed. Replacement of failed components will be performed during normally scheduled testing or under Emergency Service and Repair Labor if included. Otherwise, labor to replace failed components will be provided on a Time and Material basis according to the published rates provided in this proposal.

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Maintaining critical environmental conditions requires a continuous schedule of maintenance tasks and routines that keep the performance of your system within design conditions as seasonal and environmental conditions change. Temperatures, pressures and humidity conditions are affected by changes in seasonal and operating conditions. Regular control loop tuning ensures your HVAC systems are operating at peak operating efficiencies and minimal energy consumption levels.

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Maintaining critical environmental conditions requires a continuous schedule of maintenance tasks and routines that keep the performance of the system within design conditions as seasonal and environmental conditions change. Temperature, pressure/flow and humidity sensors should be checked for accuracy and calibrated on an annual basis to ensure control measurment accuracy.

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Many critical environments require systematic testing and verification of point and program operation to meet regulatory requirements for FDA and JCAHO compliance. On an annual basis, and in conjunction with sensor calibration and loop tuning, trained control technicians will evaluate and perform point-to-point testing and program certification on critical systems identified. The test results, adjustments and modifications will be detailed in a formal certification report.

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