On a scheduled and predetermined basis, Convergint will provide security system predictive services. During each scheduled predictive maintenance visit, Convergint tests and inspects security components, thus providing 100% system testing of specified equipment on an annual basis. All predictive maintenance testing will be performed in accordance with manufacturer’s recommendations, and will address areas that can adversely affect system performance. Predictive maintenance includes a visual inspection and functional test of specified security components.

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Convergint supplements customer’s internal system administration support by providing valued head-end database management services. These services include: 1) System programming changes; 2) Standard & custom report set-up and report generation; 3) On-site or web-based system database back-up and 4) General head-end system diagnostics. This valued service helps to maintain continuous operation and is fully backed-up in the event of losing database information.

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Convergint’s web-based reporting starts with the application of unique, registered barcodes to security devices such as cameras, video recorders, card readers, control panels, head-end equipment, and other system devices. As each individual device is tested, the device is scanned and critical maintenance information is documented. In addition, the data at the time of inspection is automatically recorded with the scan of the barcode. Within 24 hours following the inspection visit, an on-line database and associated report of the system test is available for viewing, downloading, printing or e-mailing. This maintenance information can be retrieved anywhere using a standard internet browser. Color coded status flags provide an immediate summary of the building test status: normal, discrepancies found or devices failed.

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Convergint Technologies provides a comprehensive security software support plan that allows customers to keep pace with all software revisions and advancements as they are made available by manufacturers. Such upgrades will keep your installed system operating with the latest technology and at peak performance. Software upgrades typically occur annually, however many times they have been released several times throughout a given calendar year. With the proliferation of technology, and the pace with witch technology is moving, this support service is invaluable to customers wishing to keep their systems current.

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Convergint Technologies provides on-going security system training services for customers. Annually, Convergint will provide a training course designed to improve the knowledge and efficiencies of our customer’s security staff. Training will be customized to a specific facility and system and will typically include the following topics: system architecture, overall system operation, alarm response procedures, trouble shooting techniques, management report generation, etc. The benefit of this training is that our customers staff will become more familiar and comfortable with the security system, and be able to respond effectively and efficiently to alarm situations.

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After a service call is placed under a standard Customer Support Program, Convergint Technologies will respond (on-site) to customer service calls by the next business day Monday through Friday 8:00 AM to 5:00 PM. Next business day response is typically used for “Priority 2” or non-emergency service calls.

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Customers with a Convergint Technologies Customer Support Program (CSP) automatically receive a preferred flat hourly labor rate for all time & material related service calls. Regardless of what time of day, what day of week, weekend, or holiday, our CSP customers will be charged a single flat rate for time & material work performed.

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