Emergency Service and Repair Labor provides labor for emergency service calls and component repairs. Emergency response means that Convergint will respond to customer requests on-line or on-site within hours of the service request 24 hours a day, 7 days a week.

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Replacement Parts covers all failed field devices and control equipment supported by Convergint. Replacement of failed components is performed during normally scheduled testing or under Emergency Service and Repair Labor.

Convergint only offers this service on the manufacturer’s products it represents. This service may not extend to 3rd party material, equipment that is not integral to the fire alarm system or to UL Listed workstations.

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EST Software Maintenance ensures that your investment in Convergint-maintained EST systems is maintained by keeping the system(s) up-to-date. EST Software Maintenance includes the continued upgrade of electronic operating software (microcode) which may enhance system performance, improve stability and/or add new features.

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The Signature Series Detector Refurbishment Program is exclusively for EST Signature Series PS, IS, 3D and 4D detectors. This program is a cost-effective method for cleaning dirty detectors and offers a facelift consisting of new plastics, firmware, sensing elements and date code. A new warranty is included with all refurbished detectors.

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Smoke detector sensitivity testing is performed in accordance with the manufacturer’s recommendations and NFPA72. Smoke detector sensitivity measurements are taken using the manufacturer’s recommended test method.

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Verification Testing. Fans and dampers utilized for smoke control are activated for verification of component performance. Dampers / actuators especially require periodic maintenance to ensure continued operability as they are typically not readily visible. Service includes functional tests of dampers and fans, verification of damper movement and smoke control panel testing in accordance with NFPA92A.

Performance Testing. Fans and dampers utilized for smoke control are activated for verification of component performance. Additional testing will be performed in accordance with NFPA92A including the measuring of differential pressures by zone, stairwell pressurization and stairwell door opening force. Measurement of airflow pressure differentials will be conducted across smoke barriers at make-up air inlets and at exhaust openings.

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Electronic record drawings and floor plans will be maintained in the most current version of AutoCAD reflecting the current facility structure and installed system. Up-to-date information improves on-going facility operations and helps the planning process for fire alarm system expansions and retrofits. Hard-copy drawings can be scanned and converted into ACAD electronic files.

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Once installed, a fire alarm system typically goes through several modifications as a result of building / tenant modifications and additions. When these changes occur, recalculating the battery requirements for secondary power is often overlooked and as time goes by, the batteries can become seriously undersized. If improperly sized, the batteries will not be able to maintain the system in supervisory or alarm conditions for the required timeframe resulting in an inoperative system. Convergint will calculate the current system load and complete a battery calculation.

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