Convergint provides customers with UL listed monitoring services providing customers with 24/7 facility alarm protection. Utilizing Emergency24, Convergint provides customers with fully redundant monitoring services resulting in a extraordinarily reliable monitoring network. Customers have access to monthly reports and have the ability to administer account information from a secured internet connection. This means that Convergint, or customers themselves, can change emergency contact names and associated numbers directly from any internet connection.

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Convergint Technologies understands the difficulty that customers face securing capital expense dollars to upgrade older technology or replace failed components. Our customers now decide how much money to include in the Program Discretionary Fund. The fund is intended to be used for repairs to the system, or technology upgrades to the system.

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For those customers seeking to manage their financial risk associated with emergency service and repair labor, this option is intended to provide comprehensive labor coverage upfront for: 1) Emergency Service Calls, 2) System Troubleshooting & Diagnostics, and 3) Component Repair Labor.

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For those customers seeking to manage their financial risk associated with the replacement of failed system components, this option is intended to provide comprehensive component coverage for identified components.

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The Convergint Global Service Response Center provides 24/7/365 service work order management support. Customers contact a single (800) number, and are immediately connected to a trained customer service representative. Once the work order is resolved, our service representative will communicate that the work order has been closed. The added value of working with the Global Service Response Center is the reporting/metrics that are available. Custom reports are generated to ensure that Convergint is meeting the service goals established upfront.

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On-Site Security Systems Specialist are employed by Convergint Technologies, with day-to-day accountability to our customer. Specific goals are established and progress against these goals will be measured quarterly during a formal goal review meeting. The On-Site Security Systems Specialist shall manage and administer standards and security operations procedures and assist security personnel in day-to-day security system operations.

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Convergint Technologies realizes that many customers will require a more immediate response to service calls deemed to be priority one. By selecting this Priority On-Site Response option, Convergint Technologies will commit to responding to these service calls on a 24/7 365 days a year basis within a four hour response window.

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Convergint will utilize an industry standard authentication technology to remotely access your security system and resolve technical issues in real time resulting in a savings of both time and system downtime. A Convergint Support Specialist, with the support of a screen sharing session, will work directly with your personnel for initial call support and troubleshooting. If the issue can not be resolved on-line, a more refined service response will result including the dispatching of a security service representative. In addition, remote service diagnostic support provides a valuable tool for your personnel by providing hands on training on system troubleshooting and software services.

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