With tight budgets and limited staff, increasing pressure is put on airport improvement programs (AIP) to elevate the passenger experience. Today’s traveler demands convenience at every stage of their journey—from the moment they enter the terminal, to the time they exit the concourse. Progressive airports are responding by focusing on all touchpoints along the passenger journey, transforming the airport experience with efficient processes. Recently, Convergint and dormakaba aviation experts, Alyssa Mathes and Bill Seibert discussed how exit lanes can help airports have a savings cost, with an ROI of about 18 months, while additionally preventing human error.
