Convergint’s Financial Team Making Dollars and Sense
Convergint is committed to partnering with banks and credit unions to optimize security and operational efficiencies while managing costs and enhancing the consumer experience. We deploy scalable solutions specifically designed to meet the evolving needs of financial institutions. Convergint’s comprehensive portfolio of security and branch automation equipment is complemented by our deep commitment to being our customer’s best service provider.
When it comes to integrated security solutions for the financial vertical, there are few people with a stronger market understanding than Convergint’s Kevin Sheridan. Here Kevin shares some of his thoughts regarding the biggest challenges facing financial security professionals and provides insights into opportunities for resolution.
Vice President, Financial Vertical, Convergint
What is your background in the financial security industry?
I started my career in the technology industry in Seattle, but for the last 20 years, I’ve been focused on delivering self-service, security, and associated technologies for financial institutions, large and small. In that time, I’ve learned a lot about the challenges and pressures that banks and credit unions manage every day. In response, Convergint has established a team focused on supporting our financial clients as comprehensively and efficiently as possible.
What does the financial team do at Convergint?
Ultimately, Convergint’s financial vertical team helps banks and credit unions nationwide achieve their security, operational, and financial objectives. We do this in three ways:
We help our clients make smart, data-driven decisions by keeping them apprised of emerging technologies, trends, and providing data that supports the best options for their environment.
We fully enable our local Convergint Technology Centers to work on behalf of our clients. Our global capabilities are well complemented by local service. Our CTCs want to exceed customer expectations, and we help them understand client standards, processes, and KPIs. The goal is to achieve consistency in results across markets and secure recognition as our clients’ best service provider.
We apply a customized, programmatic approach that works for our client’s unique needs and requirements. No two financial institutions are alike therefore the Financial Vertical team formulates solutions that adapt to the client’s unique requirements.
What are some of the biggest challenges faced by the financial vertical as it relates to security?
Financial institutions nationwide are faced with an escalation in consumer demands, evolving threats to security, strict compliance requirements, and increased pressure on the bottom line. Specifically, online banking has shaped an evolution in consumer expectations. As such, many institutions are looking to mimic the same level of convenience and sophisticated interaction across all channels. In the meantime, cyber concerns overlaid with increasingly creative physical attacks like ‘hook and chain’ are keeping security directors on high alert. And despite an increasing workload, most banks and credit unions continue to be challenged to do more with less.
What are some of the biggest opportunities faced by the financial vertical as it relates to security?
Convergint is seeing a significant uptick in automation adoption in the financial space – both consumer-facing with ATMs/ITMs and teller-facing with cash recyclers. The reasons are obvious. Automation presents institutions with the opportunity to optimize operational efficiencies, improve service, and expand the competencies of internal resources. It also accommodates retail stores with smaller footprints and subsequently supports intelligent market expansion.
Cyber hygiene is another area where the rewards can be significant for banks and credit unions, and Convergint has taken the lead in the industry with regard to cyber-specific services.
How do you measure security success in the financial vertical?
Financial institutions leverage a host of KPIs to measure project success. While these KPIs may be necessary for procurement and internal controls at our clients, they might not be great measures of integrator performance or security. We focus on simplification, transparency, and delivery. When we simplify our clients’ lives, provide them objective data on our performance, and consistently deliver both service and successful project completion, they reward us with more responsibility. The trust our clients place in Convergint is a wonderful measure of our success.
What makes Convergint the best choice for banks and credit unions?
Convergint is an excellent choice for many reasons. The three most notable drivers for partnership with us are:
Our market expertise. As the largest and most successful integrator for financial institutions, we have mastered all of the technologies financial institutions use today. Furthermore, we seek out emerging technologies that will ensure that our clients are well-positioned to face the future of banking. Convergint’s understanding of the vertical is both broad and deep.
Our focus on quality of execution. In terms of service or project delivery, our well-trained specialists are committed to delivering beyond client expectations.
Our belief in transparency. Convergint leverages a host of tools, including iCare and iTrac, that facilitate understanding and alignment. Transparency results in trust. We will continue to focus on being our client’s most trusted partner and very best service provider.
Contact an expert today to learn how Convergint’s financial team can integrate automation and security solutions for your financial institution.