Convergint’s iCare Customer Portal Eases Collaboration With Customers

As a service-based systems integrator, Convergint places special importance on providing top-quality service. In fact, to live up to our Values and Beliefs of being our customers’ best service provider, we developed the iCare Customer Portal. iCare is a web-based customer resource providing real time, online access to  service and installation work orders, management reporting, and secured document sharing to provide easy collaboration between Convergint and the customer. 

“iCare is a key differentiator between Convergint and our competitors. Other integrators talk about providing exceptional customer service and responsiveness, but iCare allows Convergint to visually display it to our customers in real time.”

-Elijah Stewart, Regional Service Director at Convergint Technologies

Features

  • Financial spend

  • Metrics & reporting

  • Online library for sharing and collaboration

  • Service work order entry, status, and history

  • Supports service delivery and process

  • Web-based, real-time information portal

Below is an example of a Service Metric Report generated from iCare. The purpose of the report is to enable complete service performance transparency between Convergint and the customer, as all the important KPIs related to Convergint’s service performance on the customer’s account can be viewed. Reports also have the timestamps from the work orders.

Benefits

Security Measures

Security Measures

  • Protected by 256-bit encrypted SSL certificate 
  • User-defined access 

Real-Time Updates

Real-Time Updates

  • Service work orders and job status
  • History and metric reporting

Reporting Capabilities

Reporting Capabilities

  • Metric report s
  • Work order status summary reports

Collaboration Platform

Collaboration Platform

  • Customers define the documents to share: as-builts, contracts, playbooks, and more

Email Notifications

Email Notifications

  • Email notice of status changes to work orders

Proposal Requests

Proposal Requests

  • Create RFP request
  • Track progress and measure performance

Convergint has a history of successful iCare deployments both nationally and globally. Our customers are experiencing the value that iCare can bring to their organizations including cost reductions, enhanced communications, and most importantly a single place for reports, work orders, documents, and feedback.

Download Brochure

iCare Customer Portal Brochure

The iCare Portal is another tool in Covergint’s quest to be your best service provider and trusted business partner. Download our brochure.

Download Brochure

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December 6, 2017|
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