As a service-based systems integrator, Convergint places special importance on providing top-quality service. In fact, to live up to our Values and Beliefs of being our customers’ best service provider, we developed the iCare Customer Portal. iCare is a web-based customer resource providing real time, online access to service and installation work orders, management reporting, and secured document sharing to provide easy collaboration between Convergint and the customer.
Metrics & reporting
Online library for sharing and collaboration
Service work order entry, status, and history
Supports service delivery and process
Web-based, real-time information portal
Below is an example of a Service Metric Report generated from iCare. The purpose of the report is to enable complete service performance transparency between Convergint and the customer, as all the important KPIs related to Convergint’s service performance on the customer’s account can be viewed. Reports also have the timestamps from the work orders.
Convergint has a history of successful iCare deployments both nationally and globally. Our customers are experiencing the value that iCare can bring to their organizations including cost reductions, enhanced communications, and most importantly a single place for reports, work orders, documents, and feedback.