Every day at Convergint Technologies, colleagues strive to be their customers’ best service provider. One way Convergint works towards this goal is to offer embedded resources. An embedded resource is typically a security systems specialist who reports to Convergint, with day-to-day accountability to the customer. Embedded resources provide many benefits to customers and can quickly result in a positive return on investment.
Each embedded resource position is designed to the exact specification of the customer, but oftentimes this individual acts as a single point of coordination, assigned to manage and oversee all Convergint engagements. This provides the customer with a dedicated resource ensuring system integrity, standardization, and continuity. Specific goals are established, and progress is monitored regularly. The colleague shall manage and administer standards and security procedures and assist security personnel in day-to-day security system operations.
“Service is the key to our culture here at Convergint. Our goal is to maximize your system uptime, lower costs, and improve operational efficiencies. One of the key ways we can accomplish that is through our embedded resources.”
– David Holliday, Convergint Director of Service
The following is a list of some possible responsibilities of an embedded resource:
Benefits
Savings
Savings
Colleagues are pre-trained and qualified with FTE benefits provided by Convergint.
Compliance
Compliance
Ensures adherence to standards and regulations
Improved Process
Improved Process
Introduces operational efficiencies and maximizes sytem up-time
Collaboration
Collaboration
Provides regular and proactive communications
Service Delivery
Service Delivery
Drives consistent delivery
Innovation
Innovation
Presents strategies, technologies, and solutions
Convergint has embedded resources all over the globe in various capacities and jobs. Traditionally, the embedded resource is a security systems specialist; however, in some locations, these colleagues do everything from electronic security to HVAC to plant maintenance. Some Convergint customers have a single part-time resource and others have 150+ Convergint colleagues supporting the operations of their business. Convergint is ready to tailor embedded resources to any business plan.