Ask yourself these questions:
How many work orders does your company place a day, a month, a year?
What is the average response time of your security provider?
How are you monitoring the health of your security system to proactively drive down the cost of ownership?
Can you answer these questions? If not, Convergint can help.
Following an extensive evaluation process, one of the largest healthcare organizations in South Florida selected Convergint Technologies to develop a complete service solution for more than 100 facilities. The goal of the customer was a more affordable, efficient, and trackable service delivery system for their locations, which include outpatient clinics, doctors’ offices, and other supporting facilities, such as parking garages. Convergint Technologies provided dedicated resources and a comprehensive security service plan for all sites.
Convergint Technologies provided many of their service-centric tools, including its iCare web-based customer service portal, which automatically logs, reports, and tracks work orders and service requests. But Convergint was challenged to go above and beyond when it came to this customer, in order to both meet the stringent requirements of The Joint Commission and enable tracking of the critical devices that made up the entire legacy security solution. Convergint visited each site and developed a comprehensive inventory of all security devices.
Simultaneously, Convergint Service Specialists performed preventative maintenance on all devices. Convergint also verified and updated all existing site drawings, or created new ones to illustrate where each device was located on the floor plans. The overall goal was to provide a complete understanding of the status and location of each security device. With this information, Convergint devised a plan for the repair and replacement of existing equipment, as well as a long-term budget for the eventual replacement of security devices. In total more than 11,300 devices were surveyed.