Many companies have transitioned entire workforces to work from home, leaving facilities nearly vacant. This can prove to be an opportune time for companies to perform a thorough inspection of security systems. Periodical maintenance is essential to keep all security systems running optimally and can help create a smoother transition when employees return to facilities

Customer Support Programs (CSPs) are all-inclusive inspections performed by Convergint’s certified specialists on mission-critical systems. They include video surveillance systems, access control (including doors & turnstiles), fire alarms, communication systems, intrusion alarms, and more—together creating a comprehensive report and quote for any deficiencies found during the inspection. Additionally, software upgrades can be made on systems as part of the CSP. 

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A Convergint CSP extends well beyond the standard coverage described above, which includes the following service offerings as part of the standard agreement:

Beyond the standard CSP agreement, Convergint also offers the following additional and customizable services: 

  • Preventative Maintenance 

  • Program Discretionary Fund

  • Comprehensive Labor Coverage 

  • Remote Online Diagnostics 

  • BR.com Web-Based Inspection Reporting 

  • Comprehensive Component Coverage 

  • Database Management Systems 

  • iCare Executive 

  • Staff Training 

  • Onsite Systems Security Specialist 

  • Priority Emergency Service Response 

  • Enhanced Staff Training 

  • Annual Software Support 

Convergint can help organizations tailor the maintenance contracts for different needs and budgets to achieve a fully comprehensive plan. 

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    TALK TO CONVERGINT’S SECURITY EXPERTS FOR MORE INFORMATION ON CUSTOMER SUPPORT PROGRAMS