• Service Spotlight Image- Donnie Kincaid

Service Spotlight: Customer Applauds Donnie Kincaid’s Dedication

Founded on 10 Values & Beliefs, Convergint strives to make a daily difference, and being “our customers’ best service provider” is one of the company’s top priorities. Having a team that believes in these Values & Beliefs drives company culture and differentiates Convergint.

For a global company to reach this level of service excellence, it takes local colleagues working hard every day to provide a personal touch, and Donnie Kincaid from the Austin Convergint Technology Center does just that.

Donnie has been associated with Texas State University since 1991 as either a student, employee, or contractor. Today he is crucial in their ongoing relationship with Convergint and has been intricately involved with the planning and development of many of their fire and life safety installations, services, and protocols.

“Mr. Kincaid takes the well-being of his customers to a personal level,” said Mark Morton, Project Manager at Convergint Technologies. “He is the best customer advocate and the most prolific communication and information distributor I have ever worked with.” 

Donnie has 25 years of industry experience and is highly relied upon to maintain Texas State Standards Compliance for installation and daily maintenance with the TXST CSP. In his spare time, he goes on adventures with his kids. 

Customer Testimonial

Dedication

“Customer service, project coordination, deadlines, XLS spreadsheets, or just being a friend are all in the same, Donnie puts 110% in everything he is part of and will stand by you to the end.”

Quality of Work

“His approach to everything he is involved with is like playing chess: very methodical. Donnie moves at a faster pace than most because there are not enough hours in the day to keep up with him.”

Accuracy

“Donnie is on top of it, no ‘T’ uncrossed and no ‘I’ undotted; confirmation and triple checking is what he is well known for.”

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July 2, 2018|
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