DMP Alarm Panels
Microsoft Systems Engineer
Tom is the recipient of a Convergint ACE award, an honor that recognizes service excellence. His customers comments illustrate exactly why he was awarded this: “Tom is our superhero! He is always quick to come to our facility and save the day. He never leaves without fixing the problem or having a solution in progress. He is friendly, personable, and gets along with everyone he comes in contact with at our facility. He is a straight shooter and gets right down to the root of the problem,” said Julia Longman from Hollister.
“We often have ‘off-the-wall’ issues, and if it is something he is unfamiliar with, he calls and has someone walk him through the process instead of us having to wait or call someone else. We recently needed our badge printer serviced and he went above and beyond to package it and send it for us so that we did not have to. For me personally, that saved time and worry as I was unsure how to package it up. He has also stayed past 5 multiple times to help resolve an issue before the next business day. That means a lot to us and we appreciate Tom for all that he does!” Longman added.
In his free time, Tom tends to his 22 acres of land and is a real estate agent. Below are further acknowledgments of Tom’s dedication to his customers and work.