Nurses walk an average of four to five miles a day as they move between their stations, patient rooms, and equipment closets. Nurse call lights ensure that patient care is optimized, however lights that remain illuminated after response create confusion and inefficiencies. A real-time location system (RTLS) will automate workflow processes, saving time and supporting better patient care. When a caregiver enters the patient room, an RTLS-enabled staff badge cancels the call and creates a time-stamp for the nurse’s arrival, enabling hands-free workflow. Patient response times are critical to patient care and ultimately impact a facility’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
HCAHPS scores are broken down into three categories:
- Patient Perception: Produces data about the patients’ perception of care.
- Quality of Care: Provides insight to improve quality of care.
- Transparency: Increases transparency about the quality of hospital care that was provided.
When administrators collect this data, they have insight into what is happening within the facility and can better examine how care is delivered and identify new ways to improve processes and procedures.