Convergint was recently featured by Smartsheet in an article highlighting the company’s innovative capabilities of improving transparency and quality of service for global customers. Smartsheet is a dynamic platform that unifies collaboration, workflows, and content management to increase effectiveness by aligning people and technology.
Convergint utilizes Smartsheet to capture data, best practices, and resources in a single place, resulting in improved communication and collaboration with customers all over the globe. This enables Convergint to make strategic decisions and act on customer priorities with confidence.
Being the Customer’s Best Service Provider
“We reduced the New York region’s collection for accounts receivable by 23 days during the COVID-19 pandemic, when businesses shut down and many customers couldn’t pay. Smartsheet enabled us to understand where our customers stood and reach out to the ones who needed support.”
– Jenn Hilber, Business Architect, Convergint Technologies
Transforming Business Processes
“Until recently, our Seattle CTC was still using paper to approve projects. From the salesperson to the admin to the administration manager, this piece of paper was being passed around. Working with Smartsheet, we built a paperless routing approval flow. What was beautiful about it was that we deployed it and got it nice and smooth right before COVID-19 hit. That was potentially going to roadblock project delivery for our office, but we were able to implement it before the pandemic could slow us down.”
– Luke Rowan, Global Program Manager, Convergint
Enhancing Collaboration with Unique Culture
“What sets us apart is our culture. Our culture allows us to be creative and to embrace new tools and get the organization to use them as well, helping not only our customers but also our colleagues and communities. That culture stimulates our use of Smartsheet, which neatly fills in a lot of the gaps with a tool that is flexible and adaptable. My team is able to create amazing things that, if we didn’t have Smartsheet, we’d be doing manually.”
– Scott Gandolfe, Director of Program Management, Convergint
