In Conversation: Convergint Singapore General Manager on Navigating Singapore’s Security Landscape

We are witnessing a growing demand for flexible and robust security systems in Singapore. Companies are adapting their operations to incorporate work-from-home capabilities to accommodate a more dynamic workforce. Remote monitoring and management abilities, which allow organisations to monitor and manage their security infrastructure from any location and at any time, are becoming essential for security systems while still ensuring compliance with the organisation’s IT policies.

Furthermore, companies are also seeking value-added security solutions that extend beyond traditional monitoring functions to encompass other aspects such as environment, health, and safety (EHS).

We take great pride in our purpose-built approach, which has led to numerous success stories across various sectors in Singapore, including data centres, oil and gas, and commercial markets. This approach has equipped us with extensive knowledge and practical applications, enabling us to confidently deliver the best-fit solutions for our customers. Over the past two years, we have actively supported different customers in their digital transformation journeys, facilitating cloud adoption, and implementing advanced video analytics systems to enhance safety protocols.

Another of our core strengths lies in delivering the highest quality project implementation—something we take a lot of pride in. Attention to detail and excellence in the small things make a significant difference.

Moreover, our ServicePlus Managed Services give us a distinct advantage in enhancing our customers’ operational efficiency. Through ServicePlus, Convergint can proactively identify potential issues and minimise system downtime by utilising advanced technologies and dedicated Service Operations Centres (SOCs). This commitment to total security management sets us apart in the market, reinforcing our dedication to always being there for our customers—especially with Singapore acting as the regional hub for many multinational corporations.

The industry is experiencing accelerated growth, driven by the increased availability and adoption of cloud computing. Our market research indicates significant growth in end users embracing cloud technologies.

However, as with most technological transformations, the challenge lies in ensuring our team’s readiness, both in terms of organisational structure and skillset competency. Fortunately, we recognised this challenge several years ago and have since invested time and effort to train and develop our team, ensuring that we understand various partners’ product offerings, strengths, and strategies. This enables us to offer our customers more options and comprehensive roadmap planning, as well as the technical competency to deliver these solutions.

We are committed to consistently investing in technology tools to enhance our team’s productivity and empower our colleagues to work more efficiently.

As previously mentioned, Convergint has established Managed Services capabilities through our technology-driven SOCs, which integrate advanced technologies for proactive detection of system abnormalities and enhance the effectiveness of our field engineers through data analysis from our system monitoring platform. Despite Singapore’s compact size, it is important to acknowledge the mission-critical nature of security systems and recognise that any avoidance or reduction in downtime can significantly impact our customers’ operations.

By leveraging technology to drive efficiency and enhance our services, we are confident that we will continue to scale and experience growth.

I carry this Value and Belief (V&B) with me every day—“We expect to be our customers’ best service provider.”

This V&B drives us to consistently make optimal decisions and take responsible, informed actions in the best interests of our customers. Our genuine care for each customer motivates us to go above and beyond. We take pride in playing a crucial role in safeguarding people, intellectual property, and facilities, and look forward to creating more ‘WOW’ experiences for our customers!