Streamlining service and supporting strategic growth for customers across the globe

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Convergint’s Premium Service Center (PSC) is a dedicated support team with the purpose of providing exceptional service delivery for national and global customers. This white-glove approach results in a premium customer service experience through the use of a streamlined work order process, ensuring customers’ critical priorities are met at the highest levels.

A dedicated program administrator provides consistency of communication and high attention to detail, remaining aligned with local service teams to accelerate delivery and enhance business outcomes.

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Convergint PSC Offerings

Consistent process and documentation 

Tracking and monitoring commitments 

Single point of
coordination 

Proactive communication 

Actionable playbook 

Transparency 

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Why partner with Convergint

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