Custom-built services and solutions.
We expect to be your best service provider.
Utilities are challenged with adhering to compliance requirements such as NERC CIP-006 while also protecting assets in remote facilities from vandalism and theft. Disruption to mission critical infrastructure operations has significant financial impact, high political visibility and risk to the safety and well-being of citizens and colleagues. We combine our process, system integration and service knowledge to increase situational awareness, mitigate risk and improve the operational efficiencies of utility customers across North America. Contact a Convergint representative today to learn how we can help you maintain compliance as well as the safety and security of your most critical assets.
CONVERGINT UTILITIES SOLUTIONS
With a culture of integrity, accountability, and excellence,
Convergint is committed to being our customers’ best service provider
CONVERGINT UTILITIES SERVICES
iCare is a 24/7 web-based portal that allows customers to input service orders, check work order status, track spending view reports, and more. Convergint specialists provide real-time, mobile updates from the field, and customers have the ability to receive automatic status updates.
The Playbook is a co-authored document created by both Convergint and the customer in order to develop, formalize, and establish critical installation and service standards. The Playbook is customized to each customer so that both organizations are completely aligned with each other.
The Program Manager acts as a single point of contact for a customer and is a key individual that works with other project team resources in an integrated fashion to coordinate key deliverables. Their purpose is to provide operational oversight and account management across regions.
Convergint’s Professional Services group offers solutions to resolve customer issues on an enterprise level, including meeting regulatory compliance, automating database management and integrating disparate systems. Integration activities are aligned with customers’ key corporate initiatives and goals, which enable them to demonstrate how Convergint’s actions drive increased profits, reduced costs, and help achieve corporate objectives.