STEP 1
Learn Your Convergint Credential
At Convergint, the majority of systems use the same username and password. This is commonly referred to as your Convergint Credentials. These credentials would have been emailed to you:
Username: [email protected]
Temporary Password: <TEMPORARY PASSWORD>
For security reasons, you should enroll in 2FA and update your password as soon as possible, Steps 2 and 3.
STEP 2
Protect your account with Microsoft Authenticator (2FA)
Download and install the following app on your mobile device.
Microsoft Authenticator (MFA)
Multi factor authentication adds a second layer of security to your online accounts. Verifying your identity using an additional factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.
Find the latest version of Microsoft Authenticator on the Apple App Store and Google Play Store.
Once installed, follow the steps to get your mobile device enrolled:
1. Sign in to office.com/signin with your Convergint account. You may need to sign out of your existing Office 365 account first or use an Incognito/Private Tab.
2. On the More information required screen, click Next to begin enrolling your device.
3. For Step 1: How should we contact you, select Mobile App
4. For How do you want to use the mobile app?, select Receive notifications for verification and then click the Set up button.
5. Open the Microsoft Authenticator app on your phone and tap the ADD ACCOUNT button, then select Work or school account.
6. Point your phone camera at the QR code on your PC screen
7. You should now see the Convergint Technologies account in Microsoft Authenticator. Go back to your browser and click the Next button.
8. Step 2: Let’s make sure that we can reach you on your Mobile App device: You should receive a notification on your phone to approve the login. If not, make sure you have the Authenticator app open on your phone.
9. Step 3: In case you lose access to the mobile app: Enter your phone number so that recovery details can be sent to your phone in the event that your mobile app stops working, then click Done.
Need Help? Please email [email protected]
STEP 3
Change Your Password
Please take the time to update your Convergint password from the temporary one included in this email:
1. Go to https://account.activedirectory.windowsazure.com/ChangePassword.aspx
2. Sign in with your Convergint Credentials of you are not already. (You may need to sign out of an existing Microsoft Account first, or use a different browser or an Incognito/Private Tab, or create a new browser profile.)
3. Enter your temporary password from above in the old password box.
4. Create a new strong password, minimum of 12 characters, and confirm it.
5. Select Submit to finish and change your password.
6. Your password is now updated!
Password Requirements:
Please pick a password longer than 12 characters made of random words or a phrase, yet still easy to remember.
- 12 characters minimum length.
- Cannot contain your name.
- Cannot contain the word Convergint.
- No complexity requirement.
- No password rotation.
Example Password: Tokyo-Stars-Flower-72
Need Help? Please email [email protected]
STEP 4
Access Microsoft Teams
Convergint uses Microsoft Teams as our primary method of colleague communication. If you are already using teams, please use a different browser or browser profile to access Teams with your Convergint Account.
Go to https://teams.microsoft.com/
Install Microsoft Teams
If not already installed on your PC, please follow these instructions to install MS Teams on your windows computer and sign in with your Convergint Account.
1. Go to https://teams.microsoft.com/downloads
2. Click Download Teams
3. Click Save File
4. Go to your Downloads folder. Double-click Teams_windows_x64.exe.
5. Login to Microsoft Teams by clicking on Work or school account
6. Enter your Convergint email address and password.
7. Click Sign In
New to Microsoft Teams? Use this guide to learn the basics
Need Help? Please email [email protected]