With increasing amounts of security threats, it can be difficult to identify true mission-critical events. Utilities companies don’t have a way to automate operational tasks, so when a real security incident occurs they’re desensitized from the high false alarm rates they experience. In addition, with the expansion and adoption of Distributed Energy Resources (DER), utilities companies are starting to understand the importance of operational efficiencies and seeking to optimize every aspect of their infrastructure through data intelligence.

Creating automated standard operating procedures can aid in smooth and efficient operations by guiding security operators through security incidents, as well as operational tasks. The utilities industry must also adopt technology solutions that render their data useful and leverage it to its fullest extent, giving them insights to make more informed, intelligence-focused decisions to achieve efficient operations.

Having defined procedures is not enough. Organizations need a collaborative, scalable, and intuitive approach to automating incident management and routine operations. Convergint partners with Genetec to provide an innovative and automated decision management system that simplifies and manages incident or operational tasks effectively.

Mission Control: Advanced Business Intelligence for Incident Response

Genetec Mission Control™ is a decision management system that helps organizations understand unfolding events and quickly identify the best course of action, speeding up incident resolution. The solution detects patterns that signal real threats and automates routine tasks. When an emergency occurs, it deploys guidance for the team to respond quickly and confidently.

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Convergint, partnered with Genetec, has the expertise needed to deploy a streamlined decision management system to keep organizations operating smoothly and safely. Contact a security expert today to learn more, and stay tuned for next month’s article to discover how the utilities industry can effectively management compliance.