In a significant move to elevate organisational efficiency and streamline support functions, Convergint introduces its comprehensive Managed Services portfolio, ServicePlus, in the APAC region. This dynamic suite of services leverages cutting-edge technologies and dedicated Service Operations Centres (SOCs) manned by experts, ensuring centralised management of systems, processes, and support functions with unmatched efficiency and consistent delivery.
ServicePlus System Monitoring Service emphasises the correlation between maximising product efficiency, reducing costs, and driving operational growth. It takes a proactive approach to system maintenance by continuously screening for system abnormalities. Early detection of issues enables early action and reduces system downtime through streamlined troubleshooting, repairs, and remote support.
ServicePlus also encompasses Hosting Services, where tasks, workflows, and support functions are outsourced to dedicated experts at Convergint SOCs. This centralised management ensures increased efficiency and consistency.
Application Engineer Services provide highly qualified experts, certified in multiple products, and approved by clients, offering high-level remote technical support for both system implementation projects and maintenance services.
Complimenting Managed Services, Convergint APAC also offers Advanced Solutions which provide customisable responses to unique security and business challenges. Advanced Solutions encompass data bridge service, time attendance solutions, visitor management systems, access control unified management programs, and express distribution systems.
Jijesh K, General Manager South India, shared his excitement about the launch of ServicePlus:
“Our clients in the Asia Pacific region are already benefiting from the efficiency and reliability that ServicePlus brings to their operations. This comprehensive suite of Managed Services ensures that our clients can focus on their core business, leaving the technical complexities to us.”
With ServicePlus, Convergint continues to be at the forefront of offering solutions that empower organisations to thrive in an increasingly complex and dynamic business environment.
About Convergint
Committed to service excellence, Convergint continues to set the bar for quality and innovation in the security and audio-visual industry. Contact our Asia Pacific team of experts today to learn more about how Convergint can provide reliable, world-class solutions and services tailored to meet the needs of your business.
