The iCare portal: Where care meets capability

Download iCare brochure

Convergint is a service-based systems integrator fully committed to being our customer’s best service provider, and our iCare Customer Portal helps us deliver. iCare is a web-based customer resource providing real-time, online access to service and installation work orders, management reporting, and secured document-sharing, to provide easy collaboration between Convergint and the customer.

iCare standard 

Our fully integrated, web-based customer resource for commercial sites worldwide.

Visit iCare Standard

iCare Federal

Our fully integrated, web-based customer resource for US Federal Government sites.

Visit iCare Federal

iCare benefits

Security measures

User-defined access 

Protected by 256-bit encrypted SSL certificate 

Real-time updates

History and metric reporting 

Service work order and job status 

Reporting capabilities

Metric reports 

Work order status summary reports 

Collaboration platform

Customers define the documents top share: as-builts, contracts, playbooks, and more

Email notifications

Email notice of status changes to work orders

Proposal requests

Create RFP request

Track progress and measure performance 

iCare features

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