Convergint Technologies takes pride in being a service-based systems integrator. To continue to live up to the goal of being a customer’s best service provider, Convergint has developed a formal process and associated documentation called The Playbook to ensure all installation and service related work meets the specific needs for customers with highly complex business and security environments.
The Program Manager is responsible for putting together The Playbook. With support from an Account Executive and National Accounts Operations Manager, the Program Manager works directly with the customer to develop, formalize, and implement critical installation and service standards.
The Playbook provides in detail the following information:
Written Safety & Health Programs
Installation & Service Scope of Work
Convergint & Customer Contact Information and Protocol
Installation & Service Standards
Manufacturer & Material Standards
Roles & Responsibilities
Design Engineering Standards
The Convergint Playbook
Leverage a Convergint Program Manager and the Playbook to deliver business results and ensure security programs are completed safely, on-time/on-budget, and with consistent quality and high customer satisfaction.