Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

The ideal candidate for this position:

  • Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
  • Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
  • May act as a lead, coordinating the work of others, but not a supervisor.
  • Performs other duties and responsibilities as requested or required.

Requirements:

  • Exceptional telephone and personal customer service skills and ability to work under pressure.
  • Excellent Microsoft Outlook, Excel, and Word skills.
  • Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
  • Excellent ability to facilitate a collaborative working environment for customers and team members.

Company Benefits and Perks:

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

  • Company Holidays and Paid Time Off
  • Fun & Laughter Day Off
  • Corporate Social Responsibility Day
  • And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. If this role interests you, click below to learn more and apply.