• Service Spotligt Hero Dave McCarthy

Service Spotlight: Customer Praises Dave McCarthy

Convergint takes pride in service excellence. So much, in fact, that’s it’s a key element listed in the company’s Values & Beliefs: “We expect to be our customers’ best service provider.” The 10 Values & Beliefs drive company culture and are a truly a differentiator for Convergint. 

Convergint invests annually in training and certifications to ensure colleagues are highly trained and skilled to be prepared to help any customer.

Service Specialist Dave McCarthy from the Denver Convergint Technology Center recently received outstanding remarks from a customer that demonstrate the level of service Convergint can provide. 

Dave has just over 35 years of industry experience and has a large skill set ranging from intrusion alarms, digital video equipment, and access control solutions.  Dave is experienced in pre-job planning, system layout and design, physical installation, and troubleshooting system problems. His expansive base of knowledge, combined with his firm skill sets, allow him to confidently service all of Convergint’s customers.

Dave has won a number of internal awards, including a Convergint ACE award, an honor that recognizes service excellence. He was also awarded the “Top Tech” distinction for Denver during their annual competition of communication and service skills. He also holds a Lenel Master certification, which is the highest certification available from this partner.

“Dave’s dedication to our customers is unparalleled. He truly embodies Convergint’s Vs & Bs and dedicates himself to being our customers’ best service provider,” said Cubby Giovanni, Service Manager at Convergint Technologies. “It’s no coincidence that he has been both an ACE award winner and taken Denver’s Top Tech title. He has helped us time and time again to create valued Convergint supporters from our customers.”

In his spare time, Dave is an avid outdoors fan, likes to travel, oil paint, and go off-roading with his family in his Jeep. 

Customer Testimonial

Attitude

“Dave McCarthy is the primary technician for our company, and he is always upbeat and ready to do what it takes to handle any situation”.

Quality of Work

“The work performed is top-notch. Dave always seems to have the best interests of our company in mind when working on a problem. He communicates well and works hard to balance the need to resolve a problem with the need to avoid interruptions to the business units.”

Recognition

“Dave is among the best of the Convergint service technicians. He is polite, conscientious about his surroundings, and dedicated to resolving the issues as quickly and effectively as he can. He arrives on time, and if there is a delay, he calls to let us know that there will be a delay and why there will be a delay. Dave is willing to come in early in order to avoid interruptions to our business units and works diligently to resolve problems.”

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April 30, 2018|
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