SERVICE CULTURE

Service is in our DNA. When it comes to servicing customers, Convergint understands one solution does not fit all. Our goal is to maximum your facility system uptime, help you control costs and improve your operational efficiencies. We work with you to develop a Customer Support Program tailored to your specific business requirements.

Our Value and Belief number six states that “We expect to be our customer’s best service provider.” To earn this distinction we have invested in dedicated trained service resources, a standard service delivery process to assure consistency across all offices and in technology and tools for our dedicated service specialists.

iCare, our customer portal, was developed based upon input from customers for customers. iCare provides the information you need to manage your service requirements and the return on your service investment.

Scheduled meetings to review our performance to your expectations are a part of the Convergint customer experience.

Whether we provide preventative or predictive maintenance or visit your facility for break/fix service, we are available 24/7/365 to help you maintain the system uptime your business requires.

To find out more about our specific value-added services, select one of the icons.

Electronic Security
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Fire & Life Safety
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Building Automation
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Communications
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Healthcare Technologies
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Physical Security
Facility Efficiency
Facility Efficiency Solutions
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Mechanical Energy Solutions
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