Do security systems undergo planned preventive maintenance (PPM)? Just like any other critical building system, security systems like access control and video require consistent, proactive PPM to maximize uptime and help reduce the likelihood of unexpected critical system failures. Instead of leaving security systems in a run-to-fail maintenance model, imagine a world in which these systems operate with minimal downtime and maximum reliability, reducing both risk and overall
cost of system ownership.

Convergint concentrates on addressing these vulnerabilities and potential risks by mitigating critical issues—all proactively, long before any incident occurs. Leveraging its preventive maintenance services, Convergint focuses on protecting valuable assets, people, and property, providing peace of mind to clients, and creating a safe, secure environment for all.

Key features

Why is preventive maintenance important?


Has the access control system been tested and inspected at least annually, including:

  • Site and system walk including a visual inspection of all components

  • Door locking hardware – are all devices securely mounted and free from damage?

  • Inspect and clean devices for debris or environmental damage, or advise replacement

  • Confirm valid and invalid card reads

  • Test door forced and door held open for alarm

  • Confirm Request to Exit (REX) releases door

  • Confirm head-end terminations and network connection

  • Check power supplies, surge protectors, and UPS systems to ensure stable power delivery to system components

Have the cameras and VMS been tested and inspected at least annually, including:

  • Regularly clean camera lenses, housing, and other components

  • Focus and adjust camera lenses, as necessary

  • Monitor storage capacity and performance

  • Review network infrastructure; identify network congestion, latency, or bandwidth issues.

  • Address any network related problems that could impact video streaming or system communication

  • Test redundancy mechanisms to verify data can be successfully restored in case of a failure.

  • Check power supplies, surge protectors, and UPS systems to ensure stable power delivery to system components.

  • Review settings and configurations to prevent false alarms or missed events.

A global leader in systems integration

Convergint is a global, service-based systems integrator focused on mission-critical security, fire, and life safety infrastructure. Convergint offers last-mile delivery for emerging technology, backed by a 20-year commitment to its core value of service. To learn more, contact Convergint’s team of experts today.